Our commitment to complete customer satisfaction is evident through each stage of the home buying process. Our model centers provide friendly, knowledgeable housing consultants ready to answer your questions and help you build, finance and insure your new home. And Palm Harbor's exclusive Gold Key Care program provides factory-trained technicians to make sure that our homeowners are 100% pleased with their new home at their final inspection. Our service continues after you've moved into your new home. We provide a 5 year warranty standard on every new home we sell. This commitment has paid off. Sixty-one percent of the homes Palm Harbor provides are the result of a customer referral. Listen to what a few of our satisfied customers have to say about Palm Harbor Homes:
From Our Customers |
28970 IH-10 West Boerne, TX 78006 (800) 323-0822 - toll free (830) 755-4922 - phone |
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This Model Center is a Customer Satisfaction Superstar
What is a Customer Satisfaction Superstar? Our Customer Satisfaction Superstar designation is awarded to company-owned superstores that have been rated as outstanding in sales, service and overall ownership support for the past year. In a company that is focused on meeting high customer expectations at every level, these particular superstores have been identified as overachievers in the area of customer satisfaction by the people who know them best - their customers!
Stronger Than a Texas Tornado
"We bought our Palm Harbor home 6 years ago. The home we purchased was the 'Gotham' and we were one of the first to purchase this triple-wide in this area. I would just like to say that the home is so well built it withstood a SEVERE SHAKING from a TORNADO that hovered over it for about 2 to 3 minutes.
The soundness of the home is a testimony to Palm Harbor construction and durability. We know the tornado hovered over it because wind directions circled the home picking up exterior decks and fencing, tossing them effortlessly in different directions between the front and back of the home.
But our family was SAFE inside. There was no damage to the home itself other than shingles and underpinning. We were worried that after the severe shaking it endured, perhaps one or more of the three sections might have been jolted loose. But after the insurance company inspected everything, the structural content of the home is intact. The photo shows how little damage we received... shingles, fencing. Such little things compared to what could have happened.
Thanks Palm Harbor!"
Bob and Lori, Hill Country Homeowners, TX
We Weathered Hurricane Ike!
"When we returned to our home in Sabine Pass, Texas, after Hurricane Ike, we were happy to see that it has survived the worst that storm had to deliver and lost just 6 shingles. Since we are less than a mile from the Gulf, that was amazing. Unfortunately, my father’s site built home next door was totally gone and most of the other homes in our area, site built or manufactured, were gone or destroyed, also."
The Bloods, Gulf Coast, TX
I Gladly Recommend Palm Harbor Boerne!
"Dear Palm Harbor Homes CEO,
I am in the process of relocating to Texas and was seeking a modular home to place on land I had purchased. As an educated consumer, I reasearched several modular manufactures as well as compared them to homes by local custom home builders.
On a Sunday afternoon I came to the Boerne sales center without an appointment. I was met by a wonderful sales professional who spent a great deal of time determining my exact wants and needs. I made an appointment to return the following day. I arrived late in the afternoon and began the process of fine tuning the plans. This caused the sales professional, the location sales manager and the location general manager to work late. I offered to return in the morning,. Your team would not hear of it. They were available as long as it took to get things exactly right. And the next day they went to my land in order to insure that everything would be EXACTLY as we planned. This dedication to customer service and commitment to excellence was a clear example that I was working with true professionals.
As a leader of human effort, I am very critical of organizations that lack training or professionalism. However, I am pleased with the work done by Discovery Homes on my modular home. Further, I am impressed by the level of training and professionalism I saw at the Boerne location. As a World Trade Center survivor, the dedication, level of training and motivation of your team reminded me of the FDNY.
I gladly recommend the Boerne location to anyone who is considering a top quality home and truly professional sales center.
Sincerely,
Phillip L."
Boerne, TX
No More Landlords.... for Less Than Our Rent!
"How do we find the words to thank you all for making this happen so quickly? It was exactly 30 days ago that we met your team and started on the journey toward owning our own home. Today we have been IN our home for two weeks! Just think, no more landlords that do not answer maintenance calls or return telephone calls and no more loud neighbors and second floor renters jumping up and down overhead. It is OUR home, and our house payments (even when escrow starts next year) are less than our monthly rent was.
We cannot thank everyone enough... the Boerne crew, along with the set up crew, our Gold Key technician and that wonderful talented man that built our decks, installed and painted our skirting, all the time dodging the drenching rain that fell for three days. You took the time to let us make our own decisions and to answer the same questions over and over. You made everything easy to understand and that made our decision to purchase the home stress free.
Palm Harbor made it possible for us to own our own home. All we had to do was move the love in.
Thank you again-
Steve & Sandra"
San Antonio, TX
Relaxing at the Lake
"I wanted to take a minute to let you know how things are going at 'Pleasant Retreat.' (Yes, I named my new Palm Harbor home. It's a Texas thing!) We have already started to enjoy our new home away from home at the lake. Thank you for referring me to that location. We plan on spending every available weekend there fishing, relaxing on the porch and enjoying our new home.
The home arrived exactly as scheduled. The driver called us when he departed the factory and when he was about half an hour away from the set-up location. We arrived in time to watch. I still can't believe that he was able to maneuver the home down the narrow, curvy roads and then between all of our cedar trees without having to lose a single tree.
The service technician did an excellent job finishing the trim work and getting everything ready for us to move in. I have no complaints.
You made the entire process hassle free. The low-key sales approach was refreshing, and I appreciate all of the time you took answering my many questions. I checked out several companies in the San Antonio/Boerne area, and I am confident that I selected the BEST. I would be happy to recommend a Palm Harbor home to anyone.
Sincerely,
Melissa G."
Medina Lake, TX
What a Smooth and Enjoyable Experience!
"Less than 6 months ago we never imagined we would be where we are today, and we owe it all to you and the great people that have helped with getting us in the perfect house for our family! We walked into your Boerne office not really sure what we wanted and if we were ever going to be able to get it. Even when we left we were still not sure. Then we received a call from you, and we started on this journey together. And it has been a journey, but one that I really felt that you were in with us and not just a salesman trying to make a sale. And to this day, you take the time to check with us to make sure we are happy and that we are taken care of and that makes such a difference when it is such a huge purchase.
It has really been great working with everyone in the Boerne office, they have always been totally committed to making this experience a smooth and enjoyable one and truly worked so hard to get us the home we wanted.
Thank you and everyone involved!
Rob, Connie & Kassidy"
San Antonio, TX
