Our commitment to complete customer satisfaction is evident through each stage of the home buying process. Our model centers provide friendly, knowledgeable housing consultants ready to answer your questions and help you build, finance and insure your new home. And Palm Harbor's exclusive Gold Key Care program provides factory-trained technicians to make sure that our homeowners are 100% pleased with their new home at their final inspection. Our service continues after you've moved into your new home. We provide a 5 year warranty standard on every new home we sell. This commitment has paid off. Sixty-one percent of the homes Palm Harbor provides are the result of a customer referral. Listen to what a few of our satisfied customers have to say about Palm Harbor Homes:
From Our Customers |
2615 SW Loop 410 @ HWY 90 San Antonio - Loop 410, TX 78227 (800) 880-1740 - toll free (210) 675-3980 - phone |
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This Model Center is a Customer Satisfaction Superstar
What is a Customer Satisfaction Superstar? Our Customer Satisfaction Superstar designation is awarded to company-owned superstores that have been rated as outstanding in sales, service and overall ownership support for the past year. In a company that is focused on meeting high customer expectations at every level, these particular superstores have been identified as overachievers in the area of customer satisfaction by the people who know them best - their customers!
Stronger Than a Texas Tornado
"We bought our Palm Harbor home 6 years ago. The home we purchased was the 'Gotham' and we were one of the first to purchase this triple-wide in this area. I would just like to say that the home is so well built it withstood a SEVERE SHAKING from a TORNADO that hovered over it for about 2 to 3 minutes.
The soundness of the home is a testimony to Palm Harbor construction and durability. We know the tornado hovered over it because wind directions circled the home picking up exterior decks and fencing, tossing them effortlessly in different directions between the front and back of the home.
But our family was SAFE inside. There was no damage to the home itself other than shingles and underpinning. We were worried that after the severe shaking it endured, perhaps one or more of the three sections might have been jolted loose. But after the insurance company inspected everything, the structural content of the home is intact. The photo shows how little damage we received... shingles, fencing. Such little things compared to what could have happened.
Thanks Palm Harbor!"
Bob and Lori, Hill Country Homeowners, TX
We Weathered Hurricane Ike!
"When we returned to our home in Sabine Pass, Texas, after Hurricane Ike, we were happy to see that it has survived the worst that storm had to deliver and lost just 6 shingles. Since we are less than a mile from the Gulf, that was amazing. Unfortunately, my father’s site built home next door was totally gone and most of the other homes in our area, site built or manufactured, were gone or destroyed, also."
The Bloods, Gulf Coast, TX
Gracias from Mr. and Mrs. M
Dear Friends at Palm Harbor - San Antonio,
Thank you! Andrew Morlet was so patient in dealing with elderly customers like us. He is also very kind and very detailed with our entire home buying process. Everyone there at Palm Harbor was very friendly and attentive. The part that we also liked was that Art Sanchez was able to speak Spanish like Andrew, so we were able to do our entire closing in Spanish!
San Antonio, TX
The Home We Wanted... Delivered Fast!
"I write this letter for a special recognition to one of your associates named Harvey Guerra. My wife and I were looking for a specific home to suit our needs. When we presented our needs to Harvey, it seemed to be a little far fetched to be accomplished. Within a weeks time, Harvey contacted us and said “I found your home; it’s exactly what you were looking for… come and see the house.” We immediately went and just the way we described it to him, with all our needs and details, there it was in front of us. We immediately went through all the necessary documentation and were pleased to have our home within a few weeks.
Mr. Guerra’s attitude was outstanding. He went above and beyond the call of duty catering to our every need. I believe we inundated him with questions and concerns and he gladly responded with a sincere and grateful attitude. His professionalism was evident from the beginning to end of our contract. Furthermore, it has been four weeks since our home was delivered and Mr. Guerra still takes the time to call and see if everything is satisfactory and pleasing. Mr. Guerra treated us like family and not just another customer. I would expect that this young man be noted and recognized for his profound professionalism that truly made the difference in me becoming a repeat customer.
Thank you,
R. & M. Garcia"
San Antonio, TX
My Perfect Home!
"Thank you for the wonderful job that you did in finding me the house.
The job that I have (Aircraft Modification) does not allow me the time to go look and shop for many things and a house being one of them. That is why I asked you go find me what I wanted and in the price range that I could afford, you did and I now have the perfect place to call home.
PLUS, the big shocker was when I found out how much money I have spent in rent just since I have lived in Texas the last four years, that is not including the previous places I have lived in the last 25 years.
Thanks again for being so patient with me in my MANY times of indecision, should I or should I not buy, maybe I should just write out another rent check??????? Duh!
Palm Harbor made it so easy and again many thanks to you and the staff at SW Loop 410."
C. Joyner, San Antonio, TX
