This Model Center is a Customer Satisfaction Superstar
What is a Customer Satisfaction Superstar? Our Customer Satisfaction Superstar designation is awarded to company-owned superstores that have been rated as outstanding in sales, service and overall ownership support for the past year. In a company that is focused on meeting high customer expectations at every level, these particular superstores have been identified as overachievers in the area of customer satisfaction by the people who know them best - their customers!
At Palm Harbor, we are committed to customer satisfaction through each stage of the home buying process. Our friendly, knowledgeable housing consultants are ready to answer your questions and help you build, finance and insure your new home. And Palm Harbor's exclusive Gold Key Care program provides factory-trained technicians to make sure that our homeowners are pleased with their new home at their final inspection. Our service continues after you've moved into your new home. This commitment has paid off. Sixty-one percent of the manufactured homes Palm Harbor provides are the result of a customer referral.
Listen to what a few of our satisfied customers have to say about Palm Harbor Homes:
The Home We Wanted... Delivered Fast!
"I write this letter for a special recognition to one of your associates named Harvey Guerra. My wife and I were looking for a specific home to suit our needs. When we presented our needs to Harvey, it seemed to be a little far fetched to be accomplished. Within a weeks time, Harvey contacted us and said “I found your home; it’s exactly what you were looking for… come and see the house.” We immediately went and just the way we described it to him, with all our needs and details, there it was in front of us. We immediately went through all the necessary documentation and were pleased to have our home within a few weeks.
Mr. Guerra’s attitude was outstanding. He went above and beyond the call of duty catering to our every need. I believe we inundated him with questions and concerns and he gladly responded with a sincere and grateful attitude. His professionalism was evident from the beginning to end of our contract. Furthermore, it has been four weeks since our home was delivered and Mr. Guerra still takes the time to call and see if everything is satisfactory and pleasing. Mr. Guerra treated us like family and not just another customer. I would expect that this young man be noted and recognized for his profound professionalism that truly made the difference in me becoming a repeat customer.
R. & M. Garcia"
San Antonio, TX
Gracias from Mr. and Mrs. M
Dear Friends at Palm Harbor - San Antonio,
Thank you! Our sales person was so patient in dealing with elderly customers like us. He is also very kind and very detailed with our entire home buying process. Everyone there at Palm Harbor was very friendly and attentive. The part that we also liked was that we had people who were able to speak Spanish, so we were able to do our entire closing in Spanish!
San Antonio, TX