From Our Customers
This Model Center is a Customer Satisfaction Superstar
What is a Customer Satisfaction Superstar? Our Customer Satisfaction Superstar designation is awarded to company-owned superstores that have been rated as outstanding in sales, service and overall ownership support for the past year. In a company that is focused on meeting high customer expectations at every level, these particular superstores have been identified as overachievers in the area of customer satisfaction by the people who know them best - their customers!
At Palm Harbor, we are committed to customer satisfaction through each stage of the home buying process. Our friendly, knowledgeable housing consultants are ready to answer your questions and help you build, finance and insure your new home. And Palm Harbor's exclusive Gold Key Care program provides factory-trained technicians to make sure that our homeowners are pleased with their new home at their final inspection. Our service continues after you've moved into your new home. This commitment has paid off. Sixty-one percent of the manufactured homes Palm Harbor provides are the result of a customer referral.
Listen to what a few of our satisfied customers have to say about Palm Harbor Homes:
Thank You, Palm Harbor San Antonio!
"Thanks to the San Antonio sales team and everyone at Palm Harbor for making our home buying experience a pleasant one. We appreciate the time everyone took to answer all our questions. We really felt like everyone really cared. We look forward to enjoying our new home. It's great that we can proudly tell everyone that we own a Palm Harbor home."
The R. Family, San Antonio, TX
Neither of Us Had to Lift a Finger - San Antonio, TX
"To all our friends at Palm Harbor Homes, Austin Highway in San Antonio:
What started as a casual visit to look at floor plans, has ended in a beautiful home on a fantastic piece of property out in the Canyon Lake area. From the moment we decided to buy the house, the word ”turnkey” took on a whole new meaning for us.
At every step during its construction, Ron kept us advised on what was happening and what the plans were for the coming week. Neither of us had to lift a finger during the entire process other than to let Ron and his contractors know what certain refinements in the process were. As for the contractors Palm Harbor chose for things like finishing, septic, cleaning, etc., all were absolutely first class and attentive to all our requests.
As with every home there is paperwork, paperwork, and more paperwork. Our sincere thanks for the help with getting through all that. At every turn of the process, nothing but first class people and first class service.
As we sit here among all the boxes we still have to unpack, we reflect on the event of the past several months and know that a simple “thank you” will never be enough to reflect our appreciation to the staff and contractors at Palm Harbor Homes who made this dream home come true for us, so as soon as it is practical we will be inviting everyone involved, out to the house that Palm Harbor built for us for a BBQ so all of you can see the finished product up close and personal, and so that Nancy and I can once again express our sincere thanks for all you have done for us."
Pete & Nancy, Fischer, TX
Our Forever Home - San Antonio, TX
They were all so nice and we couldn’t help but feel right at home in their presence. We were not pressured or hassled and the whole experience was actually easy and fun. They helped us find exactly the home that fit us. Our sales person even took the time to take us to a Palm Harbor home center in another town to view a home that we later decided would be the home we would order.
We have now lived in our home 1 ½ months and we are so happy with our home. We have gotten so many compliments on it. We even had some of our good friends who were in the market for a new home come look at our home and chose to go with Pina and the same model home as ours.
In buying a Palm Harbor home compared to building a home we got more bang for our buck and just as good of a home as a site built home. Also talk about service after the sale! We can’t say enough how pleased we are about the whole process and home. Thank you so very much Palm Harbor Village San Antonio on Austin Hwy. You have met and surpassed all our expectations and we are very pleased in trusting you all with the task of helping us find our forever home.
Brandon and Amanda, San Antonio, TX
Service Better Than Promised!
"I closed on my Palm Harbor home in early December. It is now late January, and I am moving in tomorrow. Less than two months and I am moving into a new home! My experience with Palm Harbor was always extremely pleasant. The staff was always friendly, without ever making me feel any pressure.
Many times I was told that the main concern at Palm Harbor was my happiness. Actions have proved to me that this statement was more than just words. All the people I had dealings with, take their jobs seriously and are proud of doing a good job. Whatever my concern was, the matter was always attended in as rapidly a manner as possible... often within a matter of hours. Not only was my every concern instantly relieved, but the result was often even better than I was promised. If I ever made a call that didn't get through, the call was always returned within a matter of minutes. Then I would get another call, again often within minutes, notifying me of the resolution of my problem. Communication was exemplary.
The salesmen, office managers, customer relations personnel, contractors, regional manager and just about everyone in between called regularly to make sure everything was being done as it should be... and doing things as they should be, meant doing everything they could to make me happy. I will always heartily recommend Palm Harbor Homes."
C. Nelson, San Antonio, TX
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